General Terms and Conditions

Welcome to PetuNova. By accessing and using our website, you agree to these General Terms and Conditions. We recommend reading them carefully before placing an order.

1. General Information

This website is operated by PetuNova. In this document, the terms “we”, “us”, “our” and “PetuNova” refer to our business.

By placing an order through our online store, you agree to these General Terms and Conditions, as well as our Privacy Policy and Shipping & Returns Policy.

2. Products

We make every effort to represent our products as accurately as possible. However, colours, sizes or product features may vary slightly due to screen settings or manufacturing variations.

PetuNova reserves the right to modify, update or remove products from our catalogue at any time without prior notice.

3. Prices

All prices on our online store are displayed in New Zealand dollars (NZD).

We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

4. Orders

After placing an order, you will receive an order confirmation email.

PetuNova reserves the right to cancel an order in the following circumstances:

• An obvious pricing error.

• The product is unavailable.

• Suspected fraud or illegal activity.

• Incorrect payment or delivery information.

If an order is cancelled, any amount already paid will be refunded using the same payment method used for the purchase.

5. Shipping

Orders are processed and prepared within 24 business hours.

The estimated delivery time within New Zealand is 3–5 business days and may vary due to logistical reasons or circumstances beyond PetuNova’s control.

Once your order has been dispatched, you will receive a tracking number so you can check the status of your delivery.

6. Returns

Customers may request a return within 30 calendar days of receiving their order.

Return shipping costs are the responsibility of the customer, except where the product received is defective or the error was caused by PetuNova.

For further information, please refer to our Shipping & Returns Policy.

7. Intellectual Property

All content on this website, including images, logos, text, designs, graphics and other materials, is owned by PetuNova or the respective rights holders and is protected by applicable intellectual property laws.

Any reproduction, distribution or use of this content without prior written permission is prohibited.

8. Use of the Website

Users agree to use this website responsibly and in accordance with applicable laws and regulations.

The following activities are prohibited:

• Using the website for fraudulent or illegal purposes.

• Introducing viruses or other harmful software.

• Attempting to gain unauthorised access to systems or servers.

• Interfering with the normal operation of the website.

9. Limitation of Liability

PetuNova will not be responsible for damages, losses or inconvenience arising from:

• Delays caused by shipping or delivery services.

• Technical issues or temporary interruptions to the website.

• Circumstances beyond our reasonable control.

To the extent permitted by applicable law, our liability will be limited to the total amount paid for the affected order.

10. Personal Data Protection

Personal information provided by customers will be handled in accordance with our Privacy Policy and applicable New Zealand privacy and data protection laws.

11. Changes to These Terms and Conditions

PetuNova may update these General Terms and Conditions from time to time. Any changes will be published on this page and will take effect from the time they are published.

12. Applicable Law

These General Terms and Conditions are governed by the applicable laws of New Zealand.

Any dispute relating to the use of this website or purchases made through our online store will be subject to the jurisdiction of the appropriate courts in accordance with applicable New Zealand law.

13. Contact Us

If you have any questions regarding these General Terms and Conditions, you can contact us:

PetuNova

Email: Petunovaoficial@outlook.com

Our customer support team will be happy to assist you and will respond to your enquiry as soon as possible.