Shipping & Returns Policy

At PetuNova, we place great importance on providing a high-quality service and a safe, transparent shopping experience. We recommend reading our shipping and returns policy carefully before placing an order.

Shipping Policy

Order Processing

All orders are processed and prepared within 24 business hours of payment confirmation.

Delivery Times

Once your order has been dispatched, the estimated delivery time is 3–5 business days within New Zealand.

Delivery times are estimates and may vary slightly during periods of high demand, promotional campaigns, or due to circumstances beyond PetuNova’s control.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number, allowing you to check the status of your delivery at any time.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address. PetuNova is not responsible for delays or delivery issues caused by an incorrect or incomplete address.

Exceptional Delays

While we do our best to meet the estimated delivery times, exceptional delays may occur due to logistical issues, weather conditions, or other circumstances beyond our control.

Returns Policy

We want you to shop with complete peace of mind. If you are not satisfied with your order, you may request a return subject to the following conditions.

Return Period

You may request a return within 30 calendar days of receiving your order.

Return Requirements

For a return to be accepted, the product must:

• Be unused and in perfect condition.

• Be returned in its original packaging.

• Include all original components and accessories.

PetuNova reserves the right to refuse returns that do not meet these requirements.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

Original shipping costs are non-refundable, unless the product received is defective or the error was caused by PetuNova.

Refunds

Once we receive and inspect the returned product, we will notify you of the outcome.

If your return is approved, the refund will be issued using the same payment method used for the original purchase, generally within 5–10 business days, depending on your bank or payment provider.

Non-Returnable Products

Returns will not be accepted for products that:

• Show signs of use or wear.

• Have been damaged due to improper use.

• Have been modified or tampered with by the customer.

Contact Us

If you have any questions regarding your order, delivery status, or a return request, please contact our customer support team.

PetuNova

Email: Petunovaoficial@outlook.com

Our team will be happy to assist you and will respond to your enquiry as soon as possible.

Thank you for choosing PetuNova.