Shipping Policy

At PetuNova, we do everything we can to ensure your order arrives quickly, safely and transparently within New Zealand. Below you will find all the important information about our shipping policy.

Order Processing

Once payment has been confirmed, all orders are processed and prepared within 24 business hours.

Orders placed over weekends or public holidays will be processed on the next business day.

Delivery Times

The estimated delivery time is 3–5 business days from the date your order is dispatched.

Delivery times are estimates and may be affected by external factors, including:

• High order volumes.

• Public holidays.

• Delays caused by the shipping carrier.

• Weather conditions.

• Logistical issues or circumstances beyond our reasonable control.

PetuNova will always do its best to have your order delivered as quickly as possible.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number, allowing you to check the status of your delivery at any time.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

PetuNova is not responsible for delays or failed deliveries caused by an incorrect, incomplete or inaccurate address provided during checkout.

Shipping Costs

Any applicable shipping costs will be clearly displayed during checkout before you complete your purchase.

Standard shipping within New Zealand is free, where this is expressly stated in the relevant offer.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, we recommend checking the shipping status using the tracking number provided.

If you need assistance, our customer support team will be happy to help you find an appropriate solution.

Lost or Damaged Orders

If your order arrives damaged or you believe it has been lost during transit, please contact us as soon as possible so that we can investigate the situation and find an appropriate solution.

Contact Us

If you have any questions regarding the shipping of your order, please contact our customer support team.

PetuNova

Email: Petunovaoficial@outlook.com

We will be happy to assist you and will respond to your enquiry as soon as possible.