Contact Information

At PetuNova, we do everything we can to provide high-quality customer support. If you have any questions about your order, a product, delivery or a return, our team will be happy to assist you.

Customer Support

Email:
Petunovaoficial@outlook.com

We aim to respond to all enquiries as quickly as possible.

Customer Support Hours

Our customer support team is available during the following hours:

Monday – Friday: 9:00 AM – 6:00 PM (New Zealand Time)
Saturday, Sunday & Public Holidays: Closed

Enquiries received outside our business hours will be handled on the next business day.

Before Contacting Us

To help us assist you as quickly as possible, please include the following information in your message:

• Order number (if your enquiry relates to a specific order).

• First and last name.

• Email address used to place the order.

• A detailed description of your enquiry or the issue you are experiencing.

Our Commitment

At PetuNova, we are committed to providing friendly, fast and efficient customer support. If you experience any issues with your order, we will do our best to find a suitable solution and ensure you have a positive shopping experience.

Thank you for choosing PetuNova. We look forward to assisting you.